Premium Seating Assistant – GIANT Center

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Description

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This is a part-time year round position requiring 15-30 hours per week, Monday-Sunday for event days on an as needed basis with weekend work necessary. This position is responsible for assisting the Premium Seating Admin with event day functions at GIANT Center and HERSHEYPARK Stadium. This position is fast paced and any candidate needs to have an emphasis on initiative and self motivation. Candidate must also be a positive communicator and be able to make fast and appropriate decision regarding guests and customer service issues that may arise. Candidate must maintain a neat and orderly appearance at all times.

Job Functions:

• Assist Premium Seating Managers with event day functions
• Assist in handling customer service issues
• Greet and direct the guests to their suite, performing sweeps of the suite level during an event to help keep level tidy, keep a look out for unauthorized guests & suite jumping
• Resolve any premium seating ticketing issues at entry points

Basic Qualifications:

• Must be at least 18 years of age or older
• High school education or equivalent is preferred
• Previous work experience helpful
• Friendly, courteous, hospitable attitude toward guests required

Additional Qualifications:

• Knowledge of Computers, Mobile devices, Google, and Microsoft Office is required
• Ticketing knowledge is preferred
• Must be able to work in a fast paced environment
• Proven organizational skills
• Must be friendly, upbeat, work well with other employees, and be able to interact with internal and external VIP guests
• Must have reliable, steady transportation to and from work
• Must display a positive attitude, eagerness to learn, and professional image in compliance with the HERSHEY ENTERTAINMENT & RESORTS guidelines
• Must have the ability to safeguard confidential information
• Physical requirements include standing, bending, sitting, walking, and communicating

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer