Technical Support Specialist

Position Available

Technical Support Specialist

Salary

Job Type

Full-Time

Program Area

Skilled Trade

Position Qualifications

Required Education and Experience

  • 2-year degree in refrigeration or equivalent experience
  • Ability to read and understand technical drawing and electrical schematics/diagrams
  • Proficient with MS Office programs
  • Experience with MRP database
  • Strong communication skills

Company Name

Bus Climate Control

Phone

(717) 495-7642

Contact Person

Julie Mattiko

Email

julie.mattiko@bcc-hvac.com

Company Address

York, PA

Company Website


Description:

Technical Support Specialist

Summary/Objective

Providing technical troubleshooting for bus HVAC systems and related components.

Assignment-Tasks/Responsibilities:

  • Identifying replacement service parts for customers
  • Provide technical troubleshooting related to BCC-supplies air conditioning equipment and related components
  • Provide technical literature to Customers both external as well as internal
  • Assist Internal Customer Support Representatives with equipment identification and specific parts request
  • Assist Warranty Administrator with evaluation of proper procedures related to submitted claims
  • Assist BCC Field Service Representatives as necessary
  • Complete additional tasks and responsibilities as required

Required Education and Experience

  • 2-year degree in refrigeration or equivalent experience
  • Ability to read and understand technical drawing and electrical schematics/diagrams
  • Proficient with MS Office programs.
  • Experience with MRP database.
  • Strong communication skills

Preferred Education and Experience

  • 1-2 years of proven experience in technical support or related roles
  • 608 (Type II) and 609 Refrigerant Certifications